Commission launches new platform for alternative dispute resolution between consumers and online traders

The European Commission opens today its new online dispute resolution (ODR) platform to alternative dispute resolution (ADR) bodies. The platform will allow consumers and traders to settle their online disputes at the click of a mouse, both for domestic and cross-border purchases, without the need to go through lengthy and costly court proceedings. This online platform will strengthen trust in online purchases and thereby make an important contribution to the EU’s Digital Single Market strategy. When consumers and traders lodge a complaint, the dispute resolution bodies will act as a referee between the two parties to resolve the issue. Věra Jourová, Commissioner for Justice, Consumers and Gender Equality said: “Most consumers experiencing problems when buying online don’t complain, as they believe the procedure is too long and that it won’t be solved. The Online Dispute Resolution platform is an innovative tool saving time and money for consumers and traders.” Not all Member States have transposed and fully implemented this EU legislation. Therefore ADR entities are not yet available in all Member States and for all sectors. The Commission is in close contact with Member States with the objective to achieve a full coverage in the coming months. More information about ADR and ODR is available in the press release. The online platform will be accessible here.